Our platform is built entirely using StripeConnect, a product offered by world leading payments platform Stripe. If you are selling releases or receiving money from creative collaboration on Metalabel, you are required to use Stripe and set up StripeConnect in order to withdraw the balance from Metalabel to your bank account.
We support a limited number of countries for now. It is important that your bank operates within these countries’ jurisdiction. If your country is not listed, write to us.
Current countries and regions supported:
United States, Canada, Mexico, Sweden, United Kingdom, Portugal, France, Germany, Spain, Italy, Netherlands, Singapore, Denmark, Japan, Philippines, Australia, Hong Kong, India*, Argentina, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Panama, Paraguay, Peru, Uruguay, Slovenia, Switzerland, Latvia, and Thailand.
*Stripe is currently available in India on an invite-only basis, with option to request an invite.
Setting up your Stripe account
To access, from the main navigation for your user profile, find the Settings section. Then go to the Stripe tab.
By default this is not set up. The set up is a one time process. First, select the country in which your bank resides. This is not necessarily the same as your current location, your permanent resident, or your mailing address. It is tied to the country in which your bank account belongs to.
Once you enter the country and hit Connect button, you will be taken to Stripe’s registration process. Follow a few simple steps there. If you already have a Stripe account set up from somewhere else you’d like to use for Metalabel, you can use it with us, or create a new one. Be sure to confirm your bank information is complete and correct before finishing.
One single StripeConnect set up works across all labels and releases on Metalabel. Once complete, you are taken back to your user profile page. It should reflect a correct and active Stripe account.
The Stripe Dashboard is separate from Metalabel and is a service offered by Stripe to give you a record of financial transactions processed. When clicked, the Dashboard opens in a new tab, often hidden behind the current tab.
The dashboard only contains the net amount, date, origin (Metalabel), and destination (your bank). It does not contain any other details related to the collaboration or splits or labels. Instead, this can be viewed either in the Label Dashboard Earnings section or in your personal Earnings section.
Money transfer from Metalabel to your bank account through StripeConnect is one way and final. We do not support reversion of charges or stop requests. Please make sure to check carefully before proceeding.
If you experience trouble setting up StripeConnect, write to us. We can guide you through troubleshooting steps.