There are three main ways to access your downloaded release after collecting.
The collect page
After checkout or free collects, you will automatically be taken to your collector page. Here you can download your unique collector card and download any digital files a part of the release.
Depending on your browser, it may take a moment for this page to load and for your downloaded items to be ready. Look for a green toast notification confirming your download has begun. If you don’t see a green notification or a red error message, your download has not started and you should wait a few more moments.
If after some time your download still has not begun, write to us.
The order confirmation email
The other main way to access digital release files is from your order confirmation email. Click on the “view order details” button. This will take you to the same collect page mentioned above, even if you do not have a Metalabel account.
Your collection
The third way to access your collection is directly on metalabel.com. Login to your account or create one with the email you used for your collect. Look for your user profile icon on the left side menu and head to the Collection tab. Here you will find all collected releases. Click through a release to go back to the collect page.
If you have questions about the status of an order, use the “contact the label” link in your order confirmation page. Read more about collecting on Metalabel.