Orders and shipping

The Orders tab allows you to easily pull Collector information when working to fulfill orders. For bulk orders, we recommend utilizing a shipping label integration system to generate your postage en masse.

To do so, click on the desired release and select the Download CSV button in the top right corner. To toggle which collectors appear in this CSV, use the Filter By options. Then, upload your file to your preferred shipping label tool.

Our CSV is formatted for integration with ShipStation. The following glossary defines each of the categories in the CSV download. Every shipping label tool varies, so you may not need every category.

collect ref: The unique id for this collected item. If it is a paid order, this will be the same as order ID. If it is a free collect, this will be the same as collected record ID

edition id: The Collector’s edition number. This will be unique to every Collector.

edition name: Name of your edition and release

collector did: Backend Collector ID in Metalabel’s database

collector handle: the collector’s user handle on Metalabel

collector email: Collector’s preferred contact email

collector name: Collector’s name

collector rank: The ranked order of the collector. Since collectors can collect multiple editions, sometimes the edition number and collector rank will be different. For example, if person A collected the first two copies of a new artist edition book, they would be collector rank #1 and receive editions #1 and #2 in the mail. The next collector would be ranked #2 and would receive edition #3.

collected quantity: How many releases the Collector purchased

collected serial numbers: Backend ID in Metalabel’s database

listing id: Backend ID for the release in Metalabel’s database

listing created at: Date release was originally published

order id: Same as collect ref

order subtotal amount usd: Subtotal costs to the Collector for their release(s)

order shipping cost amount usd: Shipping charge. This is setup for each release in the Release Builder. If a Collector orders multiple items, that may impact the total shipping charge.

order commission amount usd: This is Metalabel’s 10% fee. Learn more.

order total amount usd: Total amount paid by the Collector

order shipping name: TK

order shipping line1: Shipping address line 1

order shipping line2: Shipping address line 2

order shipping city: Shipping address city

order shipping state: Shipping address state

order shipping postal code: Shipping address zip code

order shipping country: Shipping address country

order shipping address corrected at: If an order address was corrected by Metalabel staff, a date will appear here indicating that the address was changed. This is useful if you ar downloading CSVs over time.

fulfillment status: Whether or not the order has been marked as fulfilled on the Orders tab on Metalabel

collector note: If the collector added a note to their order, it will appear here. Otherwise, this will typically be blank.

collector note set at: If the collector added a note to their order, the date will appear here.

collected at: date and time of release collection

Our platform policy indicates that there are no exchanges or refunds for purchase made. The creator is responsible for the promises made in the release and fulfillment of their work. Please refer to our terms and conditions for more details.

On occasion, a buyer may dispute a charge on an order and reverse it with their bank. When this happens, Stripe creates a dispute case and immediately deducts the amount from the balance. Your release account may run negative when this happens.

Metalabel will broker a challenge on the creator’s behalf and absorb the associated fees but not the purchase price. If the challenge is successful, the creator will see the purchase amount restored on their balance. Generally speaking it is strongly advised that creators connect with collectors directly to set expectations around the transaction in order to minimize disputes.

Creators are responsible for fulfillment of orders placed. When setting up a label, all Label Admin are prompted to add a help contact to direct any questions from collectors. After checkout, collectors will receive a confirmation email with a link to contact the label for any questions about their order.

Managing Orders as a Collector

To view all items in your collection, use the Collected tab in the left-side menu. From here, click on any release to see your Collector number, download and share your Collector card, or download any digital media a part of your release.

For physical releases, you will see the estimated shipping date set by the label when the release went live. Most creators are fulfilling orders independently and by hand in their homes and studios. If you have a question about your order status, please use the "Contact the Label" link in the order confirmation email.

Managing Orders as a Creator

Digital goods are delivered immediately upon payment completion via confirmation email and through Metalabel.com. For physical goods that require shipping, you can set the shipping charge in the Release Builder for your items. The amount will be added to the total cost of purchase during checkout. There is currently one set fee for shipping regardless of final destination at the moment. Please be mindful and set the right approximate value that works for the items you plan to ship. 

When Collectors purchase your release, their shipping and contact information will become visible to Release Admins in the Orders tab for the Release. Because this is sensitive information, you must be designated as a Label or Release Admin to view and manage orders.

The Orders tab aggregates all inventory information around your release:

• Units Sold: Number of items sold, compared to the number of items made available

• Free Collects: If you have an edition with your release that is free to collect, the number of free collects will appear here. This is distinct from units sold.

• Launch Date: The date your release was published on Metalabel

Select a release to view the list of Collectors alongside information on which edition they purchased, what quantity, and their shipping address. You can use this page to track whether orders have been fulfilled by using the checkboxes to regularly updating the status of each order.

When building a release in the Release Builder, you have the option to add an Estimated Ship Date. It is up to you to determine the most efficient way to fulfill your orders in accordance with this estimate. Collectors will not receive an automated email from Metalabel if you change the Estimated Ship Date, so we highly recommend contacting your Collectors directly.

The orders tab allows you to easily pull collector information for releases and editions. To do so, click on the desired release and select the Download CSV button in the top right corner. To toggle which collectors appear in this CSV, use the Filter By options.

With your CSV file, you can:

• Add folks to your personal newsletter by copying all the emails in the Collector Email column
• Upload to ShipStation to build shipping labels. To minimize returned mail, be sure to review your data and ensure all Order Shipping Postal Codes are 5 digits.
• Edit to match the template for another fulfillment tool

Stay tuned for more shipping integration options embedded on the Metalabel platform.

Due to sanctions, Metalabel does not support sales that require shipping to the following countries: 

Belarus (BY)
Guatemala (GT)
Libya (LY)
Russia (RU)
Sierra Leone (SL)
Somalia (SO)
Ukraine (UA)
Yemen (YE)

Troubleshooting

Sometimes, collectors will reach out to inform you of a mailing address change. Right now, the only way to adjust this is within your downloaded csv. Stay tuned for more integrated shipping options.