Creators are responsible for fulfillment of orders placed. When setting up a label, all Label Admin are prompted to add a help contact to direct any questions from collectors. After checkout, collectors will receive a confirmation email with a link to contact the label for any questions about their order.
Managing Orders as a Collector
To view all items in your collection, use the Collected tab in the left-side menu. From here, click on any release to see your Collector number, download and share your Collector card, or download any digital media a part of your release.
For physical releases, you will see the estimated shipping date set by the label when the release went live. Most creators are fulfilling orders independently and by hand in their homes and studios. If you have a question about your order status, please use the "Contact the Label" link in the order confirmation email.
Managing Orders as a Creator
Digital goods are delivered immediately upon payment completion via confirmation email and through Metalabel.com. For physical goods that require shipping, you can set the shipping charge in the Release Builder for your items. The amount will be added to the total cost of purchase during checkout. There is currently one set fee for shipping regardless of final destination at the moment. Please be mindful and set the right approximate value that works for the items you plan to ship.
When Collectors purchase your release, their shipping and contact information will become visible to Release Admins in the Orders tab for the Release. Because this is sensitive information, you must be designated as a Label or Release Admin to view and manage orders.
The Orders tab aggregates all inventory information around your release:
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Units Sold: Number of items sold, compared to the number of items made available
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Free Collects: If you have an edition with your release that is free to collect, the number of free collects will appear here. This is distinct from units sold.
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Launch Date: The date your release was published on Metalabel
Select a release to view the list of Collectors alongside information on which edition they purchased, what quantity, and their shipping address. You can use this page to track whether orders have been fulfilled by using the checkboxes to regularly updating the status of each order.
When building a release in the Release Builder, you have the option to add an Estimated Ship Date. It is up to you to determine the most efficient way to fulfill your orders in accordance with this estimate. Collectors will not receive an automated email from Metalabel if you change the Estimated Ship Date, so we highly recommend contacting your Collectors directly.
The orders tab allows you to easily pull collector information for releases and editions. To do so, click on the desired release and select the Download CSV button in the top right corner. To toggle which collectors appear in this CSV, use the Filter By options.
With your CSV file, you can:
- Add folks to your personal newsletter by copying all the emails in the Collector Email column
- Upload to ShipStation to build shipping labels. To minimize returned mail, be sure to review your data and ensure all Order Shipping Postal Codes are 5 digits.
- Edit to match the template for another fulfillment tool
Stay tuned for more shipping integration options embedded on the Metalabel platform.
Due to sanctions, Metalabel does not support sales that require shipping to the following countries:
Belarus (BY)
Guatemala (GT)
Libya (LY)
Russia (RU)
Sierra Leone (SL)
Somalia (SO)
Ukraine (UA)
Yemen (YE)
Troubleshooting
Sometimes, collectors will reach out to inform you of a mailing address change. Right now, the only way to adjust this is within your downloaded csv. Stay tuned for more integrated shipping options.