Our platform policy indicates that there are no exchanges or refunds for purchase made. The creator is responsible for the promises made in the release and fulfillment of their work. Please refer to our terms and conditions for more details.
On occasion, a buyer may dispute a charge on an order and reverse it with their bank. When this happens, Stripe creates a dispute case and immediately deducts the amount from the balance. Your release account may run negative when this happens.
Metalabel will broker a challenge on the creator’s behalf and absorb the associated fees but not the purchase price. If the challenge is successful, the creator will see the purchase amount restored on their balance. Generally speaking it is strongly advised that creators connect with collectors directly to set expectations around the transaction in order to minimize disputes.